Claims

Claims can only be made through Limpopo Biltong Ltd customer service department on Telephone: 01233 510926 or E-mail: limpopoorders@gmail.com . Any claims made before prior communication with Limpopo Biltong Ltd. customer service department will not be considered. For orders sent by mail no claim will be considered if you sign for the goods as received in good condition.

1.  Any shortages must be reported and noted within 12 hours of delivery 
2. All goods must also be checked for damages upon receipt. Any damage must be indicated on the delivery or within 12 hours max of delivery. If goods are signed for as received in good order (not damaged), no claim can be made against this delivery.
3. All goods must be checked against the order made within 12 hours of delivery.
4. Any claim in respect of the above should be made by telephone , or e-mail to the Limpopo Biltong Ltd customer care team as per detailed above and no later than than 2 days .
5. Credit may not be given for goods returned without prior agreement from the Limpopo Biltong Ltd. department. The company reserves the right to recover carriage and handling costs where unauthorised returns are made.
6. No claims will be entertained unless the above conditions are strictly adhered to.
7. No credit or refund will be given for any goods ordered in error by the customer.
8. No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by Limpopo Biltong Ltd .
9. No credit or refund will be given for any orders canceled without the agreement of Limpopo Biltong Ltd in advance and in writing.
10. No credit or refund will be given for any orders canceled due to late delivery unless it has taken longer than 7 days to arrive from dispatch if only cured meats but if it includes fresh meat only the fresh meat will be refunded if not delivered within 24 hours of dispatched it was due to an error on the part of Limpopo Biltong Ltd. We will however sort out any problems due to spoilage of goods etc as long as it is not due to customer negligence.
11. No credit or refund will be given for any orders canceled due to late delivery due to adverse weather conditions and our delivery companies are unable to make said delivery.
12. ANY ORDERS THAT ARE REFUSED, NOT COLLECTED OR RETURNED for whatever reason, ON A DELIVERY ATTEMPT, WITHOUT THE WRITTEN PERMISSION OF Limpopo Biltong Ltd WILL INCUR A CHARGE OF 20% PLUS THE COST OF THE DELIVERY CHARGE, EVEN IF FREE DELIVERY WAS GIVEN at the time the order was placed. Any order returned for a refund with the permission of Limpopo Biltong Ltd will incur charges as agreed at the time between Limpopo Biltong Ltd and the customer.

Complaints

If you find that you are not satisfied with any product or service please feel free to contact Mr Francois Van Der Zee direct via text messaging on 07534868687 or email to limpopobiltong@gmail.com and you will receive a written response within 5 working days. We will endeavour to resolve any complaint within a further 14 working days.

Faulty Goods

If the goods turn out to be faulty or different from those the consumer ordered, we will offer the consumer a full refund. This will be done within 30 days of agreeing to give the refund at the latest.

How to Store your Biltong

We’ve loved making our Biltong for the last 18 years as much as we hope you do eating it? Making it the traditional way so that we maintain the highest level of quality and taste. Each piece of Biltong is handmade, hand cut and prepared by our skilled butchers, ensuring that you enjoy every piece right to the last.

However! Biltong is a natural dry cured product, which needs to be stored in a natural way. The "wetter/softer" you like your biltong the more likely the chance it can go mouldy if not stored correctly. The more moisture there is in the Biltong, the higher the probability that mould can occur, no matter what preservatives some companies use and we use very little to keep it as natural as possible. So please take extra care when storing your biltong, follow the instructions below. Remember you’re not in South Africa now, where it is warm and humidity levels tend to be below 30% the perfect conditions for making and keeping biltong. You’re in the UK/EU where it’s a lot wetter and humidity can get very much higher. This is not great for making or preserving biltong, therefore we have to help the biltong remain dry in an area with as low humidity as possible!

To get the best 'life' out of your biltong, care needs to be taken to store it properly and avoid any spoilage. Even though Biltong is a preserved product it’s still a natural food substance that contains water and is not as indestructible as some people might think. Thoughts of the Voortrekkers, our forefathers carrying around biltong under their saddles for months on end, may work in the incredibly dry conditions of the Transvaal/Limpopo plains or the Kalahari Desert but not in London, Brighton, Hampstead or Scotland. The only reason for biltong or any other dried/cured meat to go off, is due to incorrect storage.

Our biltong is made and stored in a strict controlled environment, until we receive your order. Then and only then, we choose what you have asked for and pick it, slice it and pack it for you personally. You will receive your biltong packed in gas-flushed food grade plastic bags and packed in a protective atmosphere. So keep the bags sealed and intact until you decide to eat it.

However always be aware that the wetter your biltong is the shorter the shelf life. Once you open the bag, eat it or put the remainder of your biltong in an OPEN bowl or basket and mix it up a bit NOT in a sealed container and in the fridge because refrigeration adds moist to your biltong. Make sure that you turn and mix up the biltong daily, this helps it to air but always eat within 3 days of opening if you can. Most mould only starts to happen when the biltong comes into contact with another surface. The bags we use are food grade, sterile. We pack your biltong in these bags in a protected gas atmosphere but once opened it is then open to the elements. Moisture forms at that surface contact point where the biltong touches. The inevitable and unavoidable process can then start if it has the following conditions: MOISTNESS + OXYGEN + HEAT + CONTACT= MOULD

We do not recommend that you keep biltong in the fridge or even in the freezer, keep it in the bags we supply unopened until you want to eat it but always open it before the best before date. Suffice to say the choice is yours but we have warned you not to but if you do decide to freeze your biltong, it will naturally release moisture once it starts to defrost. This is when things can and do go wrong, it’s the danger time! Defrost in the driest atmosphere as you can, otherwise it can and will go mouldy, you have been warned.

Hang whole sticks of biltong on a hook or string, in a cool, dry, well-ventilated place. Never store in a sealed container, it will sweat and this will lead to mould growth. Biltong needs to 'breathe' it likes to be in dry air and make sure that it’s not touching anything else otherwise the following applies. WATER + OXYGEN + HEAT+CONTACT = MOULD

PHEW, all that said, it’s best just to order as much as you can eat and enjoy it at its best. This is what we would always recommend, you can always order again next week ?. Enjoy, Francois

Please Note: that by placing an order on LImpopo Biltong Ltd. Web Site you agree to adhere to all these conditions of supply.

1. Postage/ Courier Rates will be applied at the checkout area on the website or by post prior to your order payment 
2. For N.Ireland, Channel Islands and other or EU countries delivery might be two to three days, we will confirm time and charge by separate email.
3. In the event that a Special Offer or Discount is not reflected in the cashier produced total a human will intervene to ensure that your bill is reduced accordingly.
4. Fresh Meat is sent by next day in special packaging that is food graded and confirm safe under 7 degrees Celsius for 48 hours delivery please take note of warnings on the pages.
5. Please note that we can now export our biltong to all EU countries, no fresh or frozen meats will be dispatched outside of the UK mainland, due to delivery times.